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Ash2020 13/11/2017
When T5 switch is OFF but power is ON the T5 LED glows dimly proving that switch or circuit are of bad quality or damaged. There is a current leak somewhere. The only way to stop the glowing is to power off from the AC plug. But if you do that then why buy a T5 tube with a switch?
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  • Banggood Dear customer, Thank you for choosing Banggood and sorry for your any inconvenience came up with the product. If anything about the items quality problem, can contact us via this link:http://www.banggood.com/Contact-Us_hi111, and we will give you a good solution. Best regards :)

    17/05/2024
  • Ash2020 Not sure if Cust-Care will relate what I told them but here is my issue and fix. When connecting the T5, understand that they are live-switched meaning you need to respect polarity when wiring the 3-pin plug provided in the box. If I remember correctly, the ( ) positive is on same side as the switch. But if you put Live AC on other connector, then you will get "led glowing" effect you can see in my photo. Otherwise it will work great, maybe mini-elec shock on aluminium casing if not Grounded.

    Reply 24/11/2017
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