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Can you ship to my country?

We can ship our products to almost every country and can offer a free shipping service for most of them.

We do not ship to: China, South Sudan, Yemen, Crimea, and Syria.

 

How to check if you can receive our products:

Please click on the dropdown menu at the top of every page to see the list of countries we ship to and select your preferred currency.


What are the shipping methods and their delivery times?

You will receive a confirmation e-mail after placing an order and another e-mail after your order has been shipped. The second one will contain the tracking information and some instructions on how to track your parcel.

You can select your preferred shipping method at checkout among the ones listed here below:

Shipping from Chinese Warehouse
Airmail and Register AirmailAreaTime
United States, Canada, Netherlands, Spain, Germany, France, Japan, Republic of Korea, United Kingdom7-20 business days
Australia,New Zealand,Singapore7-25 business days
Belgium, Denmark, Finland, Ireland, Norway, Portugal, Sweden, Switzerland7-25 business days
Brazil, Russia, Mexico15-35 business days
Other countries7-25 business days
Priority Direct Mail

Austria, Belgium, Denmark, Finland, France, Germany, Greece, Italy, Netherlands, Poland, Portugal, Spain, Sweden

7-12 business days

United States, United Kingdom

7-12 business days

Australia

6-9 business days

Japan Direct Mail

Japan5-8 business days
SAGAWA Direct MailJapan5-8 business days
South Korea Direct MailKorea8-13 business days
Middle East Direct MailSaudi Arabia, United Arab Emirates, Bahrain, Qatar, Oman10-15  business days
ARAMEX Direct MailUnited Arab Emirates, India, Bahrain, Cyprus, Egypt, Israel, Jordan, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, Turkey5-10 business days
EMS7-15 business days to worldwide
Expedited Shipping*5-8 business days to worldwide.

 * Expedited shipping and EMS shipping methods can not deliver to P.O Box addresses.


NOTE: Netherlands Direct Mail has been combined into the Priority Direct Mail. If your delivery country is in Europe, you can select Priority Direct Mail and it will be shipped with Netherlands Direct Mail.

 

Shipping From  EU, USA and AU Local Warehouses
EU WarehouseUK3-6 business days
Other EU countries7-10 business days
USA WarehouseUSA3-6 business days 
Other American countries7-10 business days
AU WarehouseAustralia5-8 Business days

 

Shipping From French Warehouse
German Post AirmailGermany,Ireland,United Kingdom,Austria,Iceland, Switzerland,Belgium,Italy,Sweden, Denmark, Luxembourg, France, Spain, Norway, Finland, Netherlands, Greece, Portugal3-8 Business Days
DPD Direct Mail

France, Austria, Belgium, Bulgaria, Croatia, CzechRepublic, Denmark, Estonia, Finland, Germany, Greece, Hungary, Ireland, Italy, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, UnitedKingdom

 5-8 Business Days

 

Shipping from your local warehouse is significantly faster. Some charges may apply.


The shipping fees of DHL Express and FedEx Ground may vary according to the delivery area and ZIP code, and thus slight mismatch may arise between the charges shown on the product page and on the shopping cart.

The estimated delivery time may also vary according to your location and the origin of your order. If you require any further information or assistance, please do not hesitate to contact us.

How much does shipping cost?

The prices of our products vary according to the type, location, shipping method, and warehouse you selected. You can view the shipping fees on each product page and at checkout.


1.Ensure to have selected the correct delivery country in the “Ship to” field on the top of each page;
2.Select a warehouse;
3.Choose a shipping method;
4.An estimate of the shipping fees will be shown as you can see in the example here below;

Why can I not select my desired courier?

We always do our best to select the most convenient courier for your preferred shipping method among the high number of options available. 

I urgently need to receive my order. Can I select an express shipping method?

You may have to pay higher shipping fees for selecting an express shipping method. Moreover, orders shipped with an express mail service usually have a higher probability of being stopped by Customs officers and of incurring in higher import duties. You will be able to choose your preferred shipping method on the checkout page of your order.

Why can I not select free shipping for my country?

We do not offer free shipping to some countries where we can not guarantee a cheap or reliable delivery service. However, we strive for increasing the number of countries eligible for our free shipping service, and you may discover that this option is available for your country in the near future.

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