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For After-Sale issues such as defective / missing products, product operation issues, tracking a parcel or checking order status, you could submit a request for help.

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Contact us

Our help center is designed to answer the most common question instantly; if you cannot find answers there or have any comments or suggestions we welcome you to contact us directly.

CustomerService -Available for all questions:

  • Send us an email
    Message us directly and we aim to respond within 24hours. Our e-mail address is cservice@banggood.com.
  • Live Chat
    After-Sales

    For After-Sale issues such as defective/missing/wrong products, product operation issues, tracking a parcel or checking order status, please feel free to submit the request

    Pre-Sales

    Live chat customer services team-Available for Pre-Sale questions. Start online chat

    We are live 24/7. Let us know if you have any questions!
  • Phone

    +00852-35903678

    Mon. - Sat. from 9 am to 6 pm - GMT + 08:00

For any pre-sale and after-sale questions, please submit your request by filling out the form here below and we will reply within 24 hours.