ZOPO coração de leão zp999 4g 5,5 polegadas 3 gb 32gb octa-core de smartphones

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ID: 953919
Vendido: 0 SKU180109 Estoques: 0
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      Perguntas e Respostas do Cliente

       This warranty and return policy are only available for the sub categories of smartphones and feature phones.

      1 Year Warranty

      We offer one year warranty for phones. Accessories such as batteries, cables and chargers have a one month warranty.If the phone is faulty within one year (counted from the date of delivery), customers can send them back for free repair. Artificial factors such as dis-assembly, misuse, drops or falls, water damage, un official firmware or software modifications or any others causes of damage are not covered.

      If approved, we will cover the entire repair fee, handling fee and the defective component replacement charge for the phone (the motherboard and screen are not in the scope of this free repair policy).

      If accessories like batteries or charger cables are faulty within one month (counted from the date of arrival), we can arrange to resend or refund once you have confirmed the issue with us by sending photos or videos showing the issue. Artificial factors such as dis-assembly, misuse, drops or falls, water damage, un official firmware or software modifications or any others causes of damage are not covered.

      Return Policy

      DOA (Phones Defective On Arrival)

      If the phone arrived broken please contact us within 3 days from the day you received the package. Then follow the 3 day buyer guarantee.

      Because phones are a high value item, we may ask you to send back the defective phone before we send you a new one or arrange the refund. When you return the phone, it should come with all included accessories such as the cable, charger and battery. If an item is missing we will ask the customer to pay for them. We will be in charge of 50% return shipping fee only if it cost more than $15 and is also less than $40USD.

      3 Days Dislike The Phone

      If you dislike the phone for any reason such as the phone's shape isn't the one you imagine or the functions are not what you expected, you can contact with us within 3 days from the date the package was delivered to you. You need to offer photos or videos to show us the phone is in the same condition as when it was delivered to you, without any other damage or defective parts. Once we have confirmed the condition the phone should be returned to us. You need to pay for the shipping fee back to us. We will refund the price you paid after we have received the phone and checked the condition and the original accessories are included and without any other damages or scratches. If there are any aesthetic imperfections or missing parts we will charge you 20% of the phone's price for restocking.

      Note: During the return shipping you are responsible for any customs charges or tariffs to return the phone to China. In these cases we will deduct the taxes we need to pay from the refund you will receive.

      Broken Within One Month

      If the phone is faulty within one month (counted from the date of arrival), the warranty is to resend, refund or free repair depending on the phone's problem. If the problems are caused by the phone itself we will arrange to resend or refund depending on the customer's (your) prefrence. We will cover the cost of the postage fee you pay to return the phone to us. The shipping fee will be refunded to the customer after the returned item has arrived in our warehouse, any further costs incurred during the return process will be at the customers expense. Once we receive it and confirm the phone problem we will arrange a replacement or refund you. 

      If the problem can be solved by other ways like upgrading the system we can offer other compensation. Customers can discuss this with customer service to reach an agreement. Artificial factors such as dis-assembly, misuse, drops or falls, water damage, un official firmware or software modifications or any others causes of damage are not covered.


      Broken After One Month And Within One Year

      If the phone is faulty due to a manufacturing fault after one month (counted from the date of arrival) but before one year, you are eligible for free repair. Our service team will assess the problem and ask you to provide photos or videos of the issue. If approved we will send you the address and instructions to return the defective phone back to us for repair. When the defective phone has been repaired we will send it back to you with free shipping. But we will not cover the postage you paid to send the product back to us.Artificial factors such as dis-assembly, misuse, drops or falls, water damage, un official firmware or software modifications or any others causes of damage are not covered.

      Notes:

      1. All customers need to confirm with our customer service or salesman about the return address and details before you send the defective phone back to us. We won't be responsible for your return if you ship it back to us according to the return address on the original parcel we sent to you.

      2. Under all of the above situations any resend or refund will be made only after we get the returned items, confirm the phone is in good situation and confirm the problems are the same manufacturing or shipping problems that the customers described.

      3. The shipping fee for sending the phone back to us will be paid by customers except for DOA and broken within one month situations.

      4. Please send item back to us through local post office instead of express service like DHL,UPS,TNT,FEDEX... as it likely will incur import taxes when it reaches customs and it may also be delayed during the customs clearance process. If we can't receive the item we can't arrange a replacement or repair.

      5. We advise you to put a note in the returned package that includes the following details:

      1) Your order number;
      2) The returned phone's name or SKU;
      3) Your return reasons.
      This note will help expedite our processing time.

      6. If customers have difficulties in sending phone back to such as a high shipping fee, your country forbids sending batteries out or other problems, you are very welcome to discuss this with our customer service or salesman and come to an agreement on the solution.

      Envio

      O tempo total estimado para receber seu pedido é mostrado abaixo:
      • Você faz o seu pedido
      • (Tempo de processamento)
      • Nós enviamos o seu pedido
      • (Prazo de envio)
      • Envio!
      Tempo estimado de envio total
      O tempo de entrega total é calculado a partir do momento em que seu pedido é colocado até o momento em que é entregue a você. O tempo de entrega total é dividido em tempo de processamento e tempo de envio.
      Tempo de processamento: O tempo necessário para preparar o(s) item(s) para enviar de nosso armazém. Isso inclui a preparação de seus itens, a realização de verificações de qualidade e a embalagem para envio.
      Prazo de entrega: O tempo para o (s) seu (s) item (s) viajar do nosso depósito até o seu destino.
      Os métodos de envio recomendados para o seu país / região são mostrados abaixo:
      Enviar para: Enviar De
      CN Armazém
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      • FR Armazém
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      • UK Armazém
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      Este depósito não pode ser enviado para o seu local.
      Método(s) de envio Tempo de envio Informações de rastreamento
      Nota:
      (1) O tempo de envio mencionado acima refere-se ao tempo estimado de dias úteis que a remessa terá após o envio de um pedido.
      (2) Os dias úteis não incluem sábado / domingo e feriados.
      (3) Estas estimativas baseiam-se em circunstâncias normais e não são garantia de prazos de entrega.
      (4) Não somos responsáveis pelas falhas ou atrasos na entrega resultantes de qualquer evento de força maior, como desastres naturais, mau tempo, guerra, questões alfandegárias e qualquer outro evento além do nosso controle direto.
      (5) O envio acelerado não pode ser usado para endereços da caixa postal

      Pagamento

      Aceitamos os seguintes métodos de pagamento.Clique para obter mais informações se estiver confuso sobre como pagar.
      *Atualmente, oferecemos pagamentos por COD para a Arábia Saudita, Emirados Árabes Unidos, Kuwait, Omã, Bahrein, Tailândia, Singapura, Malásia, Filipinas e Indonésia. Enviaremos um código de confirmação para o seu celular para verificar se os detalhes de contato estão corretos. Por favor, assegure que siga todas as instruções contidas nesta mensagem.
      *O pagamento com parcelamento (cartão de crédito) ou boleto bancário só está disponível para pedidos com endereços de entrega no Brasil.

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