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For After-Sale issues such as defective/missing/wrong products, product operation issues, tracking a parcel or checking order status, please feel free to submit the request


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What Are EU And USA Direct Shipping Times And Destinations?

The shipping times are outlined below. This is the standard shipping; sometimes you may have the option of faster delivery and this will be shown as upgradable shipping during the checkout. Please note the times below exclude the packaging and any stock waiting times.



Destination Country

Delivery Time




United Kingdom

3-7 Business Days


Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia , Cyprus , Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Russian Federation, Serbia, Slovakia (Slovak Republic), Slovenia, Spain, Sweden, Switzerland, Ukraine, United Kingdom

7-10 Business Days




United States

3-7 Business Days


Brazil, Canada, Mexico

7-10 Business Days

Why Can’t I Order Everything From The EU or USA Direct?

To help you save money, iIf a product is not in the overseas warehouse it is because we can offer a cheaper price if it’s shipped from China.

We have a huge variety of products covering many categories; our Chinese warehouse is enormous and can stock everything. Our offshore warehouses are expensive to rent per square meter. We only stock the most popular products to save on warehouse costs. If we stocked everything our costs would be much higher, we have optimized the overseas warehouse space and product quantities to offer the best value and speed to you.

Go back to help center and check Ordering.

Does My Order Have A Tracking Code?

That depends on how much your order is, and what warehouse you order from.

Shipments from our Chinese warehouses:  
All orders over $25 are tracked, if it is under this amount you can upgrade your shipping to tracked for a low fee.
Shipments from our EU direct:
FLYT UK EXPRESS, ROYAL MAIL FIRST CLASS, ROYAL MAIL SECOND CLASS REGISTER and FRANCE EXPRESS(Colissimo) are Tracked. All other shipping methods can not be tracked.

Shipments from our USA direct:

TO USA: All are tracked if Package dimensions are more than 38cm x 30cm x 1.8cm.

TO BRAZIL MEXICO and CANADA: USPS Priority Mail International can be tracked.
If an order is tracked the tracking number will show in your user centre.

Why Do Different Warehouses Have Different Prices?

Everything stocked in the overseas warehouse originates from China. The shipping to the warehouse is partially added to the warehouse product sales price. You may pay a little bit more but the delivery time is a lot faster. Overall, the benefit of fast delivery outweighs the extra cost of the item.

What Is The Chinese Warehouse Shipping Policy?

A quick summary of our Chinese warehouse is below, for full details see our shipping” section.

  • ·         Worldwide delivery.
  • ·         All orders over $25 are tracked with standard shipping.
  • ·         Shipping is upgradeable giving you the option of faster tracked delivery.
  • ·         All of our products are available from our Chinese warehouse.
  • ·         We have multiple locations in China so your shipment maybe seperated based on the warehouse the product is located.


Where Can I Track My EU Or USA Direct Order?

We have arrangements with various suppliers. Based on destination we have the following tracking websites. Your email will contain the correct shipping tracking website for your shipment.

EU: Royal mail registered: Royal Mail

Germany: DHLGlobal mail Register, signature required  DHL Global

Europe: Flyt UK Express   Flyt Express

Europe:  France express(Colissimo) FranceExpress


How Do I Upgrade To Tracked Shipping?

Chinese Warehouse


All orders over $25 will automatically have tracked Air Parcel Register, and depending what the item is you can upgrade shipping.



Air Parcel Register – Our standard tracked shipment.


Netherlands Direct Mail – Shipping to some destinations in Europe fast, in 7-10 Business days.


EMS Express Mail Service – 4-8 Business days.


Expedited Shipping Service – Super fast delivery in less than 5 Business days.




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