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For After-Sale issues such as defective/missing/wrong products, product operation issues, tracking a parcel or checking order status, please feel free to submit the request


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How Do I Save on Shipping?

If you are in one of our free shipping countries then you don't have to worry about shipping costs for standard delivery.
If you have a local warehouse, order from there to have fast and cheap delivery.
Due to the high price of international shipping, we suggest you to buy everything you want in one order. That way, the per-item shipping cost can be minimized. Selecting standard shipping is the cheapest method of shipping.

My Item Was In Stock Then I Placed On Order And It Is Showing Out Of Stock; What Happened?

This occurs when our digital stock counter mismatches the actual stock level. Our website's stock level is continuously updated but it can become out of sync with the actual stock level. On rare occasions the stock available does not match the actual stock in the warehouse.

If this occurs to you, you can get a full refund, or wait for the item to be restocked.

My order status is showing

It means that some products in your order are out of stock at the moment. If your order status is back order it will most likely be split shipped. See Split Shipped.

Can Deliveries in Banggood be Affected by Public Holidays, Strikes and Other Unforeseeable Events?

The working time of Banggood is affected by Chinese public holidays, when short delivery delays can happen especially due to the Chinese New Year celebrations. We will inform all of our customers about this inconvenience by publishing a reminder on our website before each major holiday.

How Long Is The Packaging/Processing Time?

Processing time is normally 1-2 business days. The time from when your payment is received; to when we gather up all the items, do strict quality-control tests, and carefully package the items takes around 1-2 days.

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