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How long will it take to receive my refund?

Our refund process is optimized for speed, refund requests are, by default sent to your BGpay account. Once approved the refund is immediately available in your BGpay account .

 

You can still request a refund to be sent back into the original payment method used .

 

If your refund is sent to BGpay but you want it returned to your account, you can click”Withdraw”on the BGpay page and the balance will be sent back to the original payment method used.  The estimated time for the refund to return to your account is based on the payment method you selected when placing your order.

 

Standard refund/withdraw processing times:

Payment MethodRefund Time Once Approved
PayPal Express CheckoutWithin 1 business day
Qiwi/ Webmoney/ Dotpay/ iDEAL/ Giropay/ SofortWithin 2 business days
Boleto/ OXXOWithin 14 business days
Credit Card(Google pay/ Apple pay/ Installment)Refund within 1 business day, but bank processing may take 7-14 natural days to show in your account
BGPayWithin 1 business day
LinepayWithin 1 business day
India Credit Card/ UPI/ NetbankingRefund within 1 business day, but bank processing may take 5-7 business days to show in your account
ATM Indonesia/ Alfamart/ WalletDue to payment method's restriction,it cannot be directly refunded. View more
EbankingWithin 3-7business day
PaytmRefund within 1 business day, but bank processing may take 3-21 business days to show in your account(paytm wallet will settle within 24h).
Konbini

 Due to payment method's restriction,it cannot be directly refunded. 

Each returned transaction will be credited to your BGpay or PayPal account.View more

Bank Transfer

Due to payment method's restriction,it cannot be directly refunded.  Each returned transaction will be credited to your BGpay or PayPal account.View more

Multibanco

Due to payment method's restriction,it cannot be directly refunded. 

Each returned transaction will be credited to your BGpay or PayPal account.View more

 

We will inform you by e-mail after your refund request has been approved.

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