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After-Sales

For After-Sale issues such as defective/missing/wrong products, product operation issues, tracking a parcel or checking order status, please feel free to submit the request

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Items Are Missing From My Order, What Can I Do?

Possible reasons
. Order Split Shipped: Check your order has not been spilt shipped in you Order Status
. Ordered from different warehouses: If you ordered from 2 different warehouse the order will have multiple shipments
. Banggood made a mistake: On rare occasions an item maybe missed during packaging.
. Parcel damaged or items removed: The package seems modified or damaged and items may have fallen out.

If you have checked the status and there is only one shipment expected. Apply the after-sales service in my order

Can I Return A Product?

Banggood’s 3 Day Return To Us policy covers returns, you only receive a partial refund as you must pay for the original shipping and the return shipping. If you feel you don't want an item it is best to cancel within 24 hours of ordering, if an order is not shipped we offer full refund. Before return the product, you should contact us first and return it to the appointed address, or bear your own consequences.

My Products Have Stopped Working Correctly

If you encounter quality issues within the warranty period you will be covered. Learn all about the warranty procedure here. Every product has a specific warranty period. If it is not stated in the product listing, contact us.

If it is outside of warranty we may still be able to offer repairs or replacement parts.

My Product Arrived Faulty/Damaged/Different

Banggood's 5 day Guarantee will protect you. Within 5 days of receiving the goods take photos of what has arrived or make a video with the fault and apply the after-sales service in my order. Include your order number and a copy of the parcel declaration. We will look at your claim and advise you what to do next.

I Can Not Operate My Unit, The Instructions Are Not Clear Can I Get Assistance?

Our product managers know their products very well, if you need assistance at any time Contact us and we will provide more information.

How do I upload the product video?

If we ask you to send a video to us to show a product issue we recommend all videos over 50MB to be uploaded to YouTube as our email system can only receive files up to 50MB.
Uploading on YouTube is easy and for the official instructions on how to upload a video on your Computer/Android/Ios view the Youtube upload instructions.

To make it easier for us to understand the problem please record the video in a bright area and clearly show all visual aspects of the issue.

Once you have uploaded the video, send us the video URL and we can watch the video and asses the situation.

I Was Sent The Incorrect AC Adapter For My Country, What Can I Do?

If you purchase an item that has an electrical AC connection we send an adapter suitable for your country, if we didn't send one or you received the incorrect adapter please Contact us and with your order number and we will send you the correct adapter.

 

How Long Will It Take To Receive My Refund?

If you have emailed us for a refund, once we have approved it your money will be refunded. The estimated time for the refund to appear in your account is based on the payment method you used the expected processing times are shown below.

  

Payment Method        Refund Time Once Approved
PayPal Express CheckoutWithin one business day
Qiwi, Webmoney, Yandex,iDEAL, Giropay, CashU, Sofort.2 business days
BoletoWithin 14 business days
Western Union Wired PaymentWithin 4 business days
Credit CardRefund within one business day, but bank processing may take 7-14 natural days to show in your account

 

We will email you once we have approved the refund.

Can I Get Spare Parts?

Contact us and our team will find what parts are available for you.

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