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For After-Sale issues such as defective/missing/wrong products, product operation issues, tracking a parcel or checking order status, please feel free to submit the request


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Why is My Order Status Shown as “Back Order”?

“Back Order” means that some products in your order are currently out of stock and that you might have to wait for the new stock. In this situation, your back order will be split into sub-orders and we will dispatch the available items first.

If you want to modify the content of your order, please contact cservice@banggood.com

See Split Orders

How Can I Track My Order?

You can track your order in different parts of our website according to its current status.

Processing: You can check its status in “My Orders” in your Banggood account.

Shipped: Once your order is shipped, you will receive an email from us with the tracking code and where to track it (www.17track.net). You can also find the tracking details of your order in “My Orders”.

For more details on untracked orders, please click here.

Why is My Order Status Showing that “The item is pre-advised”?

At times this inconvenience can happen for orders shipped with Air Parcel Register. This status means that the parcel is going to reach the closest sorting center very soon. You should not worry if you see this status, and the tracking information of your order will be updated in 2-3 days.

Why Does My Tracking Show "Not Found"? Why Do I See No Updates in the Tracking Information of My Order?

The tracking information of each order is usually not updated for the first 2-3 days after its shipment. You will be informed once the parcel arrives at a sorting center or at the Customs Office of your country. Please rest assured that a delayed update on the tracking of your order does not usually affect its delivery.

Why Didn't I Get A Tracking Code?

Orders under $25 using standard shipping will not have a tracking code; you can estimate delivery based on the estimated delivery times chart.

If  you don’t receive the parcel within this period, please contact us.

I Can See that My Order Status Shows “delivered” But I Have Not Received My Parcel. How Can I Solve This?

Below are some steps and suggestions on how you can solve this issue:

  • Check if the shipping address of your order is correct.
  • Ask your neighbors, relatives or friends if they have received the parcel on your name.
  • Request an official document from your local post office in which they clearly state what happened to your parcel and all the details they have. We will refund you or send you a replacement after receiving this document.

What Is Split Shipped?

If an item is not in stock when the order is placed, processing will not begin until it has arrived. If you order multiple items the order will be split shipped and items in stock will be sent first. Then, when the others are in stock, they will be sent separately.

How Do I Get My Order Status?

You can find out about your order's status in your user's center order status page.

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