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For After-Sale issues such as defective/missing/wrong products, product operation issues, tracking a parcel or checking order status, please feel free to submit the request

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Return Policy

Banggood General Item Return Policy-In most cases, items shipped from banggood.com can be returned within 3 days after delivery or 30 days after shipment (Brazil and Russia are 40 days after shipment)  if the delivery date is not traceable (The order shipment date and order notification are provided to you by email) . Some products have different policies or requirements associated with them.Find out how here.

 

  How can we ship the defective item to Banggood for return?

Warehouse

CN warehouse

US warehouse

EU warehouse

Products

  CN, HK Warehouse Defective Items

 US Warehouse  Categories 

  Defective Items

 EU Warehouse Categories 

 Defective Items

Return Address

 ATTN: Xinxiu Li

 ADD: Room 703, Haoquan Building,  

          Jichangdongmen Road #1   

          Jingtai Street, Baiyun District,  

          Guangzhou, Guangdong, 

          China 510400.

          TEL: 020-86073343 

          Mobile: 18122361627

 ATTN: Flyt Ecommerce Services

 ADD: 11671 Dayton Dr,

           Rancho Cucamonga,

           the United States,   

           CA 91730.

 ATTN: Spring UK

            Flytexpress

            (FLY/GLM/RTN2017)

   ADD: Greenford

             UB18  7HG,

             United Kingdom

Please contact us  before returning the item, or we will refuse to deal with it.

 

 Mobile Phones Return Policy-This warranty and return policy are only available for the sub categories of smartphones and feature phones. Find out how here.

 

 Tablet PC Warranty & Return Policy-This warranty and return policy are only available for the sub categories of Android Tablets and Windows Tablets. Please contact our customer service before returning the item, or we can’t help you.Find out how here.

 Computer Warranty & Return Policy-This warranty and return policy are only available for the sub categories of Laptops & Netbooks 、 Mini PC . Please contact our customer service before returning the item, or we can’t help you. Find out how here.

 

 Electronic Warranty & Return Policy-This warranty and return policy are only available for the sub categories of Arduino SCM, 3D Printer Acc, Electronic Accessories & Gadgets .Find out how here.

 

 Electric Unicycle/Balance Scooter Warranty & Return Policy-This warranty and return policy are only available for the sub categories of Scooters & Wheels. Please contact our Customer Service before returning anything or we can’t help you.Find out how here.

 

 Clothing and Apparel  Return Policy-We have developed this policy to extend our commitment to customer satisfaction and provide after sales service and support.Find out how here

 

  Toy and Hobbies Return Policy-This warranty and return policy are only available for the sub categories of Toy and Hobbies. Find out how here.

 

       Watch Phones/Smart Bracelets Warranty & Return Policy-This warranty and return policy is only available for the sub-categories of Watch Phones & Smart Bracelets. Please contact our customer service representatives before returning any item, otherwise we might not accept your return parcel. Find out more here.

 

Delivery Refusal by Customer (Only for Brazil)/ Entrega Recusada pelo Cliente (Brasil)
Caso seu pedido Banggood seja tributado ao chegar no Brasil e não seja procurado na agência dos Correios ou tenha a entrega recusada pelo destinatário, ele será devolvido ao remetente (Banggood). O cliente poderá solicitar o reembolso do seu pedido e a Banggood irá descontar do valor a ser reembolsado os custos de frete e uma taxa de 10% do valor total da mercadoria. 

All Banggood Guarantees

We stand by our great products and prices, your orders are covered by the following.

3 Day Product Guarantee - If your order arrives damaged, not working or not as described please contact us within 3 days of receiving the product. We will  usually resend the order or offer you a full refund. Find out how here.


Product Warranty - If you encounter quality issues within the warranty period you will be covered. Every product has a specific warranty period. If it is not stated in the product listing, contact us.
Find out how here.


3 Day Return To Us – For whatever reason if you are unsatisfied with your order within 3 days you can return it to us in new condition for a refund minus the shipping charges. For health reasons certain adult and clothing products cannot be returned if opened. Find out how here.


Best Price – Have you seen the same product listed commercially somewhere else online? Tell us and in most cases we will beat the price.  Find the product page on our website and click “saw better price” and make a claim. Banggood; Best Bang For Your Buck.

   Registration Terms - If you fill in the wrong customer shipping address, you should bear 99% of the liability. If you have used the wrong address contact us as soon as you realize as once it is shipped we cannot change it.


Repair/Parts Service – Did you just drop your new phone? Crashed your RC? Sometimes accidents happen, if you love your Banggood product and it gets damaged contact us and our technical team will see if they can repair it or send you spare parts. 

Need to make a claim?  Claim Now  or Email cservice@banggood.com



 PayPal transactions are also covered by PayPal’s Buyer protection
 Find out what’s not covered by Warranty here

3 Day Product Guarantee

Did your item arrive damaged, different or not working? If so you are protected and can make a claim, the procedure is outlined below.

 

1. Within 3 days of receiving the product contact us with a photo or video explaining the issue and whether you want a refund or replacement.

2. We will review the claim and contact you if we need more information.

3.If Approved, we will refund or resend the item, you may also be asked to return the product.

Will I need to send the item back to Banggood?  

Only high value products need to be returned. High value is determined by our service team and is usually an item around $70 or more. If it is not high value then you do not need to return it and can keep the faulty product.

If we ask you to return the product we will discuss with you the most cost effective way to return ship it to us and give you full instructions including our address. You will receive your full/partial refund once we have received and checked the product.

Where do i send returns?

All products must be returned to the warehouse they were dispatched from.

Products ordered from our Europe and USA overseas warehouses must be returned back to the related overseas warehouse.

Products ordered from our Chinese CN warehouse must be returned back to the CN warehouse.

 

Find out what’s not covered by Warranty here

 

Product Warranty Claims

This covers you for quality issues within the warranty period. Every product has a specific warranty period. If it is not stated in the product listing, contact us. The procedure is listed below.

 

1. Make a video or photo showing the issue & apply after-sales service in my order.
2. We will Contact you for more information or give you a response about your claim within 2 Business days.

3. If it is covered under our Guarantee; you will likely be asked to return the product to us. Responsibility for the payment of shipping charges is determined on a case by case basis; usually the shipping costs for warranty claims are shared between Banggood and the customer.

 

Find out what’s not covered by Warranty here

Warranty Exclusions

All warrantees begin from the date the product is received. If a product develops a fault during the warranty and the fault is due to a quality issue rather than your own breakage or misuse, we will accept a return. However here are situations you are unlikely to be covered for.

a) The user voids the warranty if they
- Flash the firmware of a device
- Opens the body in an attempt to fix, otherwise
- Modify remove or swap parts of a product
- Uses the device in a way that it is not intended for
- Continues to use once the fault occurs and causes more damage
- Fail to contact us when the problem first occurs

b) Warrantees do not cover cases of damage to products from accidental breakage, misuse, or general wear and tear.

c) Returns without prior discussion and authorization will not be accepted.

d) If your product is covered by warranty and a repair is impossible and we can’t offer a replacement due to stock or an outdated model,we will credit you what you originally paid so that you can choose to purchase another item.

e) Intimate apparel and intimate toys cannot be returned due to health regulations.

f) If items are lost during return shipping. We recommend that you send your return via Registered Air Mail.

Back to Help Center

Cancellation Policy

If you have placed an order and you Have Paid and you want to Cancel, please contact us as soon as possible. After 24 hours it is possible to still cancel until the order has been shipped. Contact us now

If the order is in an early processing stage you may be able to change your mind and cancel the total order. You can ask for an refund or keep your payment as a credit.

If an order has been shipped it can no longer be canceled directly. It will need to be returned to us once the customer receives it and the refund is only a partial refund (we deduct the shipping costs). See Banggood's 3 Day Buyer Guarantee

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