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After-Sales

For After-Sale issues such as defective/missing/wrong products, product operation issues, tracking a parcel or checking order status, please feel free to submit the request

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If you require further information you have the following options

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If you require further information you have the following options

Pagamento por Boleto Bancário

disponível somente para nossos clientes Brasileiros
1) Selecione a opção "pagar por Boleto Bancário"
2) Seleciona a opção para pagar por Pessoa Física ou Pessoa Jurídica
3) Complete as lacunas com as informações solicitadas
4) Confirme as informações fornecidas para emissão do boleto
5) Imprima o boleto e efetue o pagamento em qualquer agência bancária, caixa-eletrônico ou online banking.

Nós confirmaremos o pagamento em um dia útil após o pagamento pelo cliente.

Full Payment instructions available in our new user guide

Why Can't I Choose My Desired Courier?

Due to the ever changing prices of couriers and sheer number of options available our staff select the best priced shipping for the desired shipping method.

How to download picture without watermark

Please follow us to start your sale.

1. Sign in your Banggood account.

 

 

 

2.Click "Dropship Download Center",search the product you want, then click "Export" or "Export Select Catalog".

 

 

 

3. After get the "packer.zip", please uncompress " packer" , then get the product pictures without watermark and product information.

How to make the dropship order

Place the orders through the Banggood.com.
A.Choose the items in Banggood and add them to the shopping cart.
You can add new shipping address with "add new" or choose the used shipping address with "Select other address". Then "check out with Paypal".

Also, you can place the dropshipping orders in your account:

B.If you have lots of orders with different shipping address, you can choose "Dropship order center"--"Import orders".


Please download example,then fill out your order information and Save.Fill out the title and choose the file "example" and click "save".

Please confirm the shipping way,currencies,attribution and quantity,then click "insert order".

Click the order NO,confirm the order information and pay.

Where Do I Find Coupons?

. During some promotions
. Exchange Banggood Points for coupons
. Refer a friend coupons

Regarding the Billing Address

1. Will Banggood send a bill or any Banggood information to the billing address of my clients? No, we will not send any bills or company information to your clients. In fact, the billing address does not have any effect on the delivery of goods.
The orders will be sent to the shipping address. So please make sure you input your client’s correct shipping address.
 
2. How can I make my own address appear as the billing address?
You can set your own address as the primary billing address by following these simple steps:
1). Log in your drop ship account
2). Click "My account"- > Settings- > Address Book
3). Choose your own address and set as default

After this process, the billing address on the orders will appear as your own address rather than that of your client.

Why Didn't I Get A Tracking Code?

Orders under $25 using standard shipping will not have a tracking code; you can estimate delivery based on the estimated delivery times chart.

If  you don’t receive the parcel within this period, please contact us.

Why is My Order Status Shown as “Back Order”?

“Back Order” means that some products in your order are currently out of stock and that you might have to wait for the new stock. In this situation, your back order will be split into sub-orders and we will dispatch the available items first.

If you want to modify the content of your order, please contact cservice@banggood.com

See Split Orders

Product Warranty Claims

This covers you for quality issues within the warranty period. Every product has a specific warranty period. If it is not stated in the product listing, contact us.The procedure is listed below.

      

  1. Make a video or photo showing the issue & apply after-sales service in my order.
    2. We will Contact you for more information or give you a response about your claim within 2 Business days.
  2. If it is covered under our Guarantee; you will likely be asked to return the product to us. Responsibility for the payment of shipping charges is determined on a case by case basis; usually the shipping costs for warranty claims are shared between Banggood and the customer.

 

Find out what’s not covered by Warranty here

All Banggood Guarantees

We stand by our great products and prices, your orders are covered by the following.

3 Day Product Guarantee - If your order arrives damaged, not working or not as described please contact us within 3 days of receiving the product. We will  usually resend the order or offer you a full refund. Find out how here.


Product Warranty - If you encounter quality issues within the warranty period you will be covered. Every product has a specific warranty period. If it is not stated in the product listing, contact us.
Find out how here.


3 Day Return To Us – For whatever reason if you are unsatisfied with your order within 3 days you can return it to us in new condition for a refund minus the shipping charges. For health reasons certain adult and clothing products cannot be returned if opened. Find out how here.


Best Price – Have you seen the same product listed commercially somewhere else online? Tell us and in most cases we will beat the price.  Find the product page on our website and click “saw better price” and make a claim. Banggood; Best Bang For Your Buck.

   Registration Terms - If you fill in the wrong customer shipping address, you should bear 99% of the liability. If you have used the wrong address contact us as soon as you realize as once it is shipped we cannot change it.


Repair/Parts Service – Did you just drop your new phone? Crashed your RC? Sometimes accidents happen, if you love your Banggood product and it gets damaged contact us and our technical team will see if they can repair it or send you spare parts. 

Need to make a claim?  Claim Now  or Email cservice@banggood.com



 PayPal transactions are also covered by PayPal’s Buyer protection
 Find out what’s not covered by Warranty here

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