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Shipping insurance

Function: Shipping insurance entitles your order to be quickly refunded or re-sent if your package is lost or arrives faulty.

Note: Banggood Customer service will refund or re-sent within 1 business days when we confirm your package didn’t arrive your destination on time according to the general delivery time (Click here http://www.banggood.com/Shipping-Methods_hl13 for reference)

Refund eligibility: 

You will receive a refund of the shipping insurance within 1 business days if your order is lost or arrives faulty. You will not receive a refund of this fee in case you broke or damaged the item after using it.

Tariff insurance

Function: Tariff insurance guarantees the reimbursement (50%-100%) of customs duties in case your order is withheld by customs or you have to pay high import taxes.

Please send us all the documents you received from your local Customs department in order to provide you with an invoice or further documentation.

Order with tariff insurance:

  • com will issue a full refund of the import duties you paid for orders worth less than or equal to USD$100.
  • com will offer 50% of refund of the import duties you paid for orders worth more than USD$100.
  • com will arrange a full refund of the import duties you paid if your order is deyed or returned.

All of the refund will be issued within 1 business days after you provide the receipt or documents received from local Customs department

Order with no tariff insurance:

Banggood.com will not issue a refund of import duties on orders shipped without a tariff insurance.

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