Dear customer,

Thank you for your order and before even attempting to explain the reasons leading to this unintended mistake, we would like to sincerely apologize to you.

In our attempt to serve you better and retain you as one of our valuable customers, please contact our customer service representatives by this link: http://www.banggood.com/Contact-Us_hi111

We would highly appreciate if you could send us all the information listed here below:

1.Some photos of the shipping label, which can be found on the external side of the package;

2.The SKU number of the products you received. You can find this information on the label placed on the item itself;

3.Some photos or video to show the entity of the problem;

4.The order number and the product ID.

Looking for your kindly reply. Have a nice day.

Best regards,

Banggood team

Hi , dear customer.If you have any questions about the item,would you please contact our customer service cservice@banggood.com? Please send us your order number and a video or some pictures to show your problem.

Hey, dear customer,

I am sorry to hear your problem.

If you have not contact our customer service yet,

would you please contacted our customer service:cservice@banggood.com

Tell them your problem in the mail

Send this topic link. your order number, sku number,and a clear photo or video to show your problem.

We would check and try to help you.