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How should I calculate the shipping fees?

The shipping fees vary depending on the type of product and on the location of each order.

If you need more detailed information on the shipping charges for various regions, please do not hesitate to contact us. You can also select the delivery country and the currency on each product page to see the specific shipping fees.

I am a drop-shipper and need assistance. Who can I contact?

If you can not find an answer to your questions or urgently want to cancel one of your orders, please do not hesitate to contact us by using one of the following methods:

E-mail: dropshipping@banggood.com
Skype: BGdropshipping

How can I drop ship with Banggood?

The dropship program is only for non-Chinese citizens. If we discover that a person with a national citizenship has a drop-ship account, we will reserve the right to disqualify his or her drop-ship membership. There are no additional charges for joining this program, and drop-shippers can also enjoy special discounts. Below please find the 2 methods you can use to place a drop-ship order:

1 Online Order: place an order on our website, but click "Drop-shipping order" on the checkout page to remove our logo from the package and add the shipping address(es) of this order. If you are already a Banggood drop-shipper, all your orders will be considered as drop-ship ones by default. Your customers will not discover the origin of your products as well as the price you paid.

2 Importing Drop ship Orders:we have an order import tool that allows you to import CSV files to easily place many orders all at once. This is the recommended option for busy drop-shippers.

For more information on the drop-ship program, please refer to the Drop-ship info page.

How can I deal with warranties and returns?

As a drop-shipper you will act as a customer service representative for your clients and will handle all communications between us and them. Banggood will have no direct contact with your customers.

Please contact us and file a claim on behalf of one of your customers. We will provide you with a return code for the product and a return shipping address. We can then ship a replacement directly to your customer.

All of our products are covered by guarantees, and thus we can offer refunds, replacements or repair on faulty products. In some cases, products of different categories have different warranty conditions.

For more information, please refer to - Banggood Guarantees

How can I cancel an order?

If your customer wants to cancel an order within 24 hours after the payment has been confirmed, he or she will be eligible for a full refund. It is still possible to cancel an order after 24 hours but only until when it has been shipped.

If an order has been shipped, we can not cancel or modify it anymore. It will have to be returned to us once your customer received it. We will only be able to issue a partial refund covering the price of the item(s) minus the shipping fees.

Drop-ship contact e-mail  dropshipping@banggood.com

Will Banggood details, price paid or logo appear on my customer's package?

No, none of these will. We will not disclose Banggood details as well as the origin and the original product price to your customers.

You can click "Drop-shipping Order" on your shopping cart page to place a drop-ship order. If you already are one of our drop-shippers, your orders will be considered as drop-shipping ones by default.

Will Banggood contact my customers?

No. Banggood will never contact your customers. Customers will deal only with you.

Can I use Banggood product materials to sell more?

Yes, you have the permission to use our product images or descriptions to sell more. However, we do not recommend that you copy them directly from Banggood, and that you instead edit them to make your listing more unique.

Can anyone become a drop-shipper?

Yes, we have no specific requirements for joining the Banggood Drop-ship Program.There are no additional charges and we have special discounts for drop-shippers. You only need to register a Banggood account and join the Drop-ship Program.


Are there any additional charges?

No. We do not charge any additional fees for the usage of our drop-ship services.

How are Customs charges and import duties handled?

The customer is responsible for paying all Customs charges and import duties. It is important that you find out more about the Customs regulations of each country and inform your customers of these charges before placing an order so to avoid unexpected costs.

Please note that it is your responsibility as a Banggood drop-shipper to enquire and inform your customers of the possible import duties and extra charges they may have to pay.

View more about Taxes and tariffs

How can I ensure that the product is shipped to my customer's address and not mine?

You can type your customer's shipping address in the "Place an order" function of our website or use the import orders tool.

Please ensure that your PayPal account is verified. In order to prevent fraud and protect the security of our customers' accounts, we always check if the shipping address is different from the billing one and if the PayPal account has been verified or not. Some mismatches in these details may negatively affect your payment for this order.

What is the Banggood Drop-ship Program?

Are you already a drop-shipper? Do you want to start a new business? Join the Banggood Drop-ship Program for free if you want to boost your business or set up a new drop-ship company. Discover all the great drop-shipping opportunities with Banggood!


This simple diagram shows the basic process behind drop-shipping:


Drop-shipping is a business system whereby

  • 1. You sell products on your website or shop;
  • 2. Once a sale is made you order from us;
  • 3. We send the product directly to your customer;

Banggood handles the order and you keep the profit margin between your sale price and Banggood's online price.

What are the benefits of drop-shipping with Banggood?

1. No joining fee;
2. 5%-20% drop-ship discount;
3. Free shipping for some countries;
4. Free usage of Banggood product images without the watermark in a CSV file;
5. Timely updated stock and stock alarms;
6. Hot items recommendations to boost your drop-ship business;
7. Big discounts for drop-shippers or only for you;
8. Exclusive drop-ship weekly deals newsletters;
9. Application Programming Interface (API) for VIP drop-shippers;

10. eBay API for eBay drop-shippers;
11. No need for your own warehouse storage, inventory or shipping settlements;
12. No minimum sale volume requirements for the first membership level;
13. Import bulk orders in your drop-ship center;
14. No additional costs;
15. Focus on selling and gaining profits;

How do I become a drop-shipper with Banggood?

How to join the Banggood Drop-ship Program:

1) Register a Banggood account;

2) Log in and apply here;

You will receive a confirmation e-mail when your drop-ship account has been activated successfully.

The discount rate on your first drop-ship orders will be 5%, and this percentage will increase according to your sales amount.

If you want to drop-ship some Banggood products, please ensure that you are abiding by the tax regulations for selling them in other countries.

What are the discount rates?

Below is our discounts reference chart for each membership level:

Note: drop-ship discounts can not be used on items on promotion or with a bulk discount.

My question has not been answered here. What should I do?

If you have any other questions or require any further assistance, please do not hesitate to contact us at dropshipping@banggood.com

You can also refer to the drop-ship program or search in our help center

Where can I find more information about the Drop-ship Program?

If you are interested in joining the Drop-ship Program or require any further information, please do not hesitate to contact us.

Contact us – dropshipping@banggood.com

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