Banggood Reply: Dear customer,
Thank you for choosing Banggood and sorry for hearing that.
We sell new priducts.It might be damaged during the transit.If you have any after-sales problem with the product welcome to contact us(cservice@banggood.com).We will try our best to figure it out and issue a proper solution for you as soon as possible.
Hoping your kindly understanding,we wish you have a nice day.