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Contact us

Our help center is designed to answer the most common question instantly; if you cannot find answers there or have any comments or suggestions we welcome you to contact us directly.

CustomerService -Available for all questions:

  • Send us an email
    Message us directly and we aim to respond within 24hours. Our e-mail address is cservice@banggood.com.
  • Live Chat

    For After-Sale issues such as defective/missing/wrong products, product operation issues, tracking a parcel or checking order status, please feel free to submit the request


    Live chat customer services team-Available for Pre-Sale questions. Start online chat

    We are live 24/7. Let us know if you have any questions!
  • Phone


    Mon. - Sat. from 9 am to 6 pm - GMT + 08:00

For any pre-sale and after-sale questions, please submit your request by filling out the form here below and we will reply within 24 hours.

Personal services and personalized recommendations

We will use your basic information, behavioral information, trading Information and access information to ensure that you can enjoy our personalized services and recommendations as well as the secure shopping experiences.

Subscribe newsletter and push service management

Check this box to stop receiving all promotional emails and push notifications from Banggood. We will still send you messages related to your orders, updates about products or services you have purchased from us.