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2.After-sale issue: defective/ missing/ wrong items/product operation issue

In order to serve you better and get a faster reply , If you have request about above questions. Please submit the request to fill out this from with detailed information.

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If you require further information you have the following options

Why Can't I Choose My Desired Courier?

Due to the ever changing prices of couriers and sheer number of options available our staff select the best priced shipping for the desired shipping method.

Pagamento por Boleto Bancário

disponível somente para nossos clientes Brasileiros
1) Selecione a opção "pagar por Boleto Bancário"
2) Seleciona a opção para pagar por Pessoa Física ou Pessoa Jurídica
3) Complete as lacunas com as informações solicitadas
4) Confirme as informações fornecidas para emissão do boleto
5) Imprima o boleto e efetue o pagamento em qualquer agência bancária, caixa-eletrônico ou online banking.

Nós confirmaremos o pagamento em um dia útil após o pagamento pelo cliente.

Full Payment instructions available in our new user guide

How to download picture without watermark

Please follow us to start your sale.

1. Sign in your Banggood account.

 

 

 

2.Click "Dropship Download Center",search the product you want, then click "Export" or "Export Select Catalog".

 

 

 

3. After get the "packer.zip", please uncompress " packer" , then get the product pictures without watermark and product information.

How Do I Change My Delivery Address?

Please contact us as soon as you realize you need to change the delivery address, as once it is shipped we cannot change the address. Contact Us Now.

How to make the dropship order

Place the orders through the Banggood.com.
A.Choose the items in Banggood and add them to the shopping cart.
You can add new shipping address with "add new" or choose the used shipping address with "Select other address". Then "check out with Paypal".

Also, you can place the dropshipping orders in your account:

B.If you have lots of orders with different shipping address, you can choose "Dropship order center"--"Import orders".


Please download example,then fill out your order information and Save.Fill out the title and choose the file "example" and click "save".

Please confirm the shipping way,currencies,attribution and quantity,then click "insert order".

Click the order NO,confirm the order information and pay.

Where Do I Find Coupons?

. During some promotions
. Exchange Banggood Points for coupons
. Refer a friend coupons

Regarding the Billing Address

1. Will Banggood send a bill or any Banggood information to the billing address of my clients? No, we will not send any bills or company information to your clients. In fact, the billing address does not have any effect on the delivery of goods.
The orders will be sent to the shipping address. So please make sure you input your client’s correct shipping address.
 
2. How can I make my own address appear as the billing address?
You can set your own address as the primary billing address by following these simple steps:
1). Log in your drop ship account
2). Click "My account"- > Settings- > Address Book
3). Choose your own address and set as default

After this process, the billing address on the orders will appear as your own address rather than that of your client.

How Can I Check How Many Friends I Have Referred?

You can login in your account to check the quantity of the friends you have invited. And the form displays the friends you referred successfully. Check here


My order status is showing

It means that some products in your order are out of stock at the moment. If your order status is back order it will most likely be split shipped. See Split Shipped.

What information do we collect and store?

Registered email/ password /nickname/ IP address/ the date and time/ browser and operating system/ the URL you requested/ your PayPal email / your PayPal shipping address and other information. Some examples of why we need this information include assisting in pre orders, delivery, payment verification, promotions and newsletters, statistics on website use to aid in improving our customer experience and offering the most popular products. To contact you about sales, special offers and new site features, unless you have elected not to receive promotional communications in connection with this website. If you no longer want to receive our newsletter, you can click the unsubscribe link.

Note: No one other than yourself can access your password, including our staff.

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