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2.After-sale issue: defective/ missing/ wrong items/product operation issue

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Can I Arrange Cash On Delivery?

Like most online retailers we do not offer any form of pay on delivery.  Pay for your orders in advance. There are many different ways you can pay for your Banggood.com orders, from credit card to PayPal; we are sure there is a method you will be able to use.

Payment Methods

Credit Card Payments


We can accept your payment directly via Credit Card.
Paying with Credit card
1) Choose your shipping address OR create a new one.
2) Enter your Card Details and click Submit.
3) Your Payment will be processed and a receipt will be sent to your email inbox.


-Credit cards can only be tried 9 times per day(Greece≤15 times), if you have made many failed attempts, please try again after 24hrs, or pay with PayPal!

-Paying with Brazilian Credit Cards in BRL (Reais)

-Pagamento em Reais (BRL) com Cartão de Crédito Brasileiro (Nacional)

To ensure security your credit card number is safely encrypted throughout our server.
We support the following card types:

Detailed Credit Card Payment instructions are available in the new user guide.
Having problems with your card? Credit card problems.

Why Has My Credit Card Been Declined?

The most common credit card issue is incorrect card details, if you have checked the card details are correct the following issues may arise:

. Do not honor by your card issuing bank.
. Insufficient funds in your card.
. Restricted Items: E Cigarettes Or Adult Products.
. Card has expired or a new card has not been activated.
. System section time-out.
. Stolen or lost card.

Can’t see the credit card option? Credit card is only available in specific countries that we have an association with, if it is not available we cannot accept credit cards directly. You can still use your credit card with PayPal.

If you are seeing this page you have an issue with your card there are numerous reasons this will show, unfortunately we don't have access to the precise information all we can suggest is you check the card details, complete the transaction with another card or use the other payment methods.

Still having problems? Contact Us
Back to Payment Methods

PayPal Payments


Through PayPal, you can pay with credit card, debit card, or connected bank account. Once your order is submitted, you will be redirected to PayPal's page where you can make the payment.

1) Login to your PayPal account or use Credit Card Express.
2) Enter your Card Details, the order will be shipped to your PayPal address, and click Submit.
3) Your Payment will be processed and a receipt will be sent to your email inbox.
NOTE: Your order will be shipped to your PayPal address. Ensure you have selected or entered the correct delivery address.

Full Payment instructions are available in our new user guide.

Also check PayPal buyer protection.

Boleto Bancário Payments

(only available for Brazilian customers)

1) Complete the fields requested
2) Select the button pay by Boleto Bancário
3) Print off your Boleto and make a payment at supported Banks, ATMs, or convenience stores.

We will confirm your payment in 1 working day after you’ve paid the Boleto Bancário.

Wire Transfer Payments

We are also happy to accept Wire Transfer payment for most orders over US$100 in value. Orders under US$100 can not be paid via Wire Transfer.
For Wire Transfer payments
Beneficiary Name: BANGGOOD TECHNOLOGY CO. LIMITED                                                   
Beneficiary Bank:DBS Bank ( Hong Kong ) Limited
Bank Address: G/F, The Center, 99 Queen’s Road Central, Central, Hong Kong
Bank Code:016                                      
Beneficiary Account Number: 7886338230

IMPORTANT NOTICE: After you place your order, check your inbox for a confirmation email that contains instructions for how to complete payment for your items. Your products will not be shipped until payment is completed. If you have any other questions regarding your Banggood order payment through Wire Transfer, please email: sales@Banggood.com
We want to remind all customers that they are responsible for all local handling fees and intermediary bank handling fees. Therefore, customers should confirm the total payment amount with their local bank.

Full Payment instructions available in our new user guide.

QIWI Payments

We accept payment via QIWI
1) Choose your country, where your account is based
2) Enter your Qiwi Wallet Account number
3) Enter your email address
4) Click Pay with Qiwi
You will be redirected to the Qiwi payment page
5) Enter your account password and click pay
6) Your payment will be processed
7) You will be directed to your order confirmation

Мы принимаем оплату через систему QIWI

Мы принимаем оплату через систему QIWI.
Как оплатить покупки по Qiwi? Следуйте инструкциям:
1) Выберите страну, где был открыт ваш счет
2) Введите номер вашего QIWI кошелька
3) Введите номер, ваш пароль и нажмите на кнопку оплаты
4) Нажмите на “Pay with Qiwi”
Вы будете перенаправлены на страницу с деталями платежа через Qiwi
5) Введите номер ваш пароль и нажмите на кнопку оплаты
6) Ваш платеж будет обработан
7) Вы будете направлены на страницу с деталями заказа для подтверждения

WebMoney Payments

You can pay with WebMoney; just follow these steps:

1) Choose your shipping address OR create a new one.
2) Select WebMoney as your payment method
3) Enter your email address.
You will be redirected to the WebMoney payment website.
4) Select the method of payment; you have 3 options:
WebMoney Quick payment
Web Money Keeper
Other Methods – Cash and cashless.
5) Enter your account details and the verification captcha code
6) Click Next
7) An SMS will be sent to your registered mobile number, and it will contain a code
8) Enter the code into the WebMoney payment page
9) Payment will be confirmed, a receipt will be sent to your email inbox, and you will be directed back to Banggood.com.

Оплата через WebMoney

Вы можете с помощью WebMoney следующим образом:

1) Выберите адрес доставки или создайте новый.
2) Выберите WebMoney, в качестве метода оплаты
3) Введите ваш электронный адрес
Вы будете перенаправлены на сайт WebMoney для совершения платежа
4) Далее вам будет предложено 3 возможности оплатить заказ
Быстрый платеж WebMoney
Web Money Keeper
Прочие методы – наличные и безналичные
5) Введите детали вашего аккаунта и код капчи
6) Нажмите «Далее»
7)Вам будет выслано СМС-сообщение, содержащее специальный код
8)Введите полученный код на странице оплаты заказа
9)Вам будет выслан чек на вашу электронную почту, в качестве подтверждения платежа.

Yandex Money Payments

Paying with Yandex Money payment at the checkout:

1) Select the pay by Yandex Money

2) Enter your email address

3) Click checkout with Yandex Money

You will be redirected to the Yandex Money payment page.

4) Enter your yandex money account and password

5) Enter your payment password (to confirm transactions)

6) You will be redirected back to our order confirmation page

Giropay Payments

Paying with giropay at the checkout:

1) Select pay by giropay

2) Login or register

3) Click “checkout with giropay”

You will be redirected to the giropay payment page.

4) Type your bank name and click continue

5) Fill in all required bank account details and submit the payment

6) You will be redirected back to our order confirmation page

Supported banks: Bankhaus Bauer, Badische Beamtenbank eG, comdirekt bank AG, Cronbank, cvw Privatbank, Bankhaus Ellwanger & Geiger, Genossenschaftsbanken, (Volksbanken Raiff eisenbanken), GLS Gemeinschaftsbank, KD Bank, Deutsche Kreditbank (DKB), Landesbank Saar, Merkur Bank, MLP-Bank, PSD Bank, Bank Schilling & Co, Sparkassen-Finanzgruppe.

iDEAL Payments

Paying with iDEAL payment at the checkout

1) Select the pay by iDEAL

2) Login or register

3) Click checkout with iDEAL

You will be redirected to the iDEAL payment page

4) Select your bank and click continue

5) Fill in all required bank account details and submit the payment

6) You will be redirected back to our order confirmation page

Supported Banks - ABN AMRO Bank N.V., ASN Bank N.V., ING Bank N.V., Knab, Rabobank, RegioBank N.V., SNS Bank N.V., Triodos Bank N.V., F. van Lanschot Bankiers N.V.

Pre-authorization for Russian credit card transactions.

Pre authorization for Russian credit card transactions

If you are ordering with a Russian Credit Card there will be 2 transactions appearing on your bank statement; one is Pre-authorization and one is actual Payment.

Example Purchase From Banggood.

1) The First transaction in your bank statement is Pre-authorization and no money is taken from your account. It is just to check there are funds available

2) The Second transaction in your bank statement is Payment and money has been sent from your bank account.

Transaction Processing Times For Russian Credit cards vary depening on the situation.

Reviewed Transaction: If your transaction is under review it means we need to review the purchase, please allow up to 2 business days for the second payment transaction to appear.

Canceled Transaction: The refund will take 7-14 days to show in your account.

If you have any further questions contact us, or your bank.

PayPal FAQ

Here you can find the common PayPal questions and answers. We recommend you to check the PayPal hosted help pages for further information or send us an email. We'll be happy to assist you.

Contact Us

How do I exercise my right to PayPal Buyer Protection?

If you don't receive your item, or the item is significantly different from its description on our page, you are covered by PayPal Buyer Protection . This covers up to the full purchase price plus original shipping charges. We recommend you to contact our customer service first, and only use this after talking to us.

An item is covered by PayPal Buyer Protection if:

. You purchase the item on Banggood.
. You use PayPal to pay for the item.
. You contact with us about the situation by using the email cservice@banggood.com.
. You file only one claim per PayPal payment.
. You open the case no later than 45 calendar days from the date of your PayPal payment and – if you need to – escalate it to a claim no more than 20 calendar days after you open your case.
. You meet the PayPal Buyer Protection requirements outlined in Section 13 of the PayPal User Agreement.

How do I contact PayPal Customer Service?

PayPal encourages email contact, however if you would like to speak with someone form PayPal, you can find the contact details below.
You can contact PayPal customer service at the toll-free contact numbers below:

Toll Free for Business/Premier, USA & Canada: 1-888-221-1161 / 1-888-204-4481
Personal Accounts: 1-402-935-2050
PayPal UK: 0870 7307 191

They are open during the following hours:
-4:00 AM PDT to 10:00 PM PDT Monday through Friday
-6:00 AM PDT to 8:00 PM PDT Saturday and Sunday

How Can I Pay If PayPal isn’t available in my country?

If PayPal is not available in your country you can still pay us via credit card, bank transfer.

Payment Methods
Paying with PayPal
Banggood Warranty Exclusions

What does it mean by Transaction Needs Reviewing?

Sometimes your transaction will need to be reviewed by your bank, they will check the payment. You will be notified via email of any updates and you can check the user center for the current status of your order.

What are restricted with Credit Card Payment?

Our credit card carrier forbids the sale of Adult products And E Cigarettes, in order to comply with their regulations our direct credit card payment option cannot be used for these product categories. You can still use Boleto to pay.

Sofort Payments

Sofort payment
We accept Sofort payment for selected European countries.
You will be redirected to their website to complete the payment.
For more information and assistance paying with Sofort please visit their help page.
Paying with Sofort 
1) Choose pay with Sofort.
2) Enter your Card Details and click Submit.
3) Your Payment will be processed and a receipt will be sent to your email inbox.

- Sofort is only available in: Austria, Belgium, Germany.
- Sofort payments can take up to 3 days to process, once payment is confirmed your order status will update from "payment preparing" to "packaging".

CashU Payments

We accept CashU payment. You will be redirected to their secure website to complete the payment.
Paying with Cashu 
1) Choose pay with CashU.
2) Enter your CashU account number or email address and password and click Pay.
3) Your payment will be processed and a receipt will be sent to your email inbox.
For more information and assistance paying with CashU please visit their help page.

-All Cashu payments are in USD. 
-CashU is only available in: Bahrain,Kuwait,Morocco,Oman,Qatar,Turkey.

Pagamento com Cartão de Crédito Brasileiro

Nós aceitamos os seguintes Cartões de Crédito Brasileiros (Nacionais ou Internacionais) e você pode pagar o seu pedido na Banggood em até 12x (veja mais detalhes sobre Parcelamento aqui).

- Temporariamente a opção de pagamento com Cartão de Crédito Nacional e Parcelamento não está disponível para o Banggood APP e a versão Mobile (no celular ou tablet) do nosso site.

- Para usar Cartão de Crédito Nacional e Parcelamento você precisa ser residente no Brasil, acessar o site da Banggood com um endereço IP brasileiro e ter o endereço de entrega também no Brasil. Caso você não siga as condições acima, o site da Banggood disponibilizará para você apenas o pagamento através de Cartão de Crédito Internacional Visa ou MasterCard.
- Seu pedido precisa alcançar um valor mínimo para tornar disponível cada número de parcelas – Saiba mais aqui.

- O pagamento através de Cartão de Crédito Nacional segue as mesmas regras de restrições para pagamento com qualquer Cartão de Crédito na Banggood: limite de U$900 (novecentos dólares) por pedido, pedidos com a opção Dropshipping marcada não podem ser pagos com Cartão de Crédito e pedidos com produtos das categorias de Cigarros Eletrônicos e Artigos Eróticos da categoria de Produtos Adultos também não terão disponível a opção de Cartão de Crédito disponível.

- Cartões de crédito Pré-pago (inclusive Ebanx Dollar Card) não são aceitos para esta modalidade de pagamento.

- A Banggood não é responsável pela cobrança e reembolso de taxas extras em seu pedido como IOF e Juros do Parcelamento. Essas taxas são de responsabilidade da sua empresa de Cartão de Crédito e são cobradas em sua compra através da Ebanx (empresa parceira responsável por oferecer as opções de pagamento em Boleto e Cartão de Crédito Nacional na Banggood). Ao escolher a opção de pagamento Cartão de Crédito para pagar em Reais (BRL) você concorda com os termos e condições Ebanx.


A Banggood oferece para você a opção de parcelar suas compras em no máximo 12 vezes. Por favor, note que seu pedido precisa alcançar um valor mínimo para ativar cada opção de parcelamento como mostra a tabela abaixo:

Valor Mínimo:


Uma taxa de juros pode ser cobrada por sua empresa de Cartão de Crédito de acordo com o número de vezes que você escolher parcelar. Você pode verificar na tela de pagamento o valor total do seu pedido com as taxas de juros e o valor de cada parcela a ser paga antes de confirmar o pagamento do seu pedido.

O Parcelamento de compras está apenas disponível em Reais (BLR) através da opção de pagamento com Cartão de Crédito Brasileiro (Veja aqui mais informações sobre pagamento em Reais (BRL) com Cartão de Crédito Brasileiro).


Dúvidas mais comuns sobre o Parcelamento (FAQ)


Why Should I Verify my Identity When Paying with Credit Card?

To prevent fraud, credit card users may be asked to verify their identity with Banggood.

To verify your identity, you will receive a notification email from riskcontrol@banggood.com to verify the cardholder identity.

To complete your purchase, please reply to riskcontrol@banggood.com as much as possible with the following:

- A picture or scan of the credit card showing only the last 4 digits of the card number and the cardholder's name.
- A picture or scan of your Driver's license, Passport, or National ID card.

Information submitted will be used to verify the authenticity of the cardholder ONLY. The information will not be shared or sold.

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