When you order from Banggood.com, you will receive a confirmation email. Once your order is shipped, you will be emailed the tracking information for your order's shipment. You can choose your preferred shipping method on the Order Information page during the checkout process. Banggood.com offers four different international shipping methods:
|Shipping from Chinese Warehouse|
|Airmail and register airmail||Area||time|
|United States, Canada, Netherlands, Spain, Germany, France, Japan, Republic of Korea, United Kingdom||7-20 business days|
|Australia,New Zealand,Singapore||7-25 business days|
|Belgium, Denmark, Finland, Ireland, Norway, Portugal, Sweden, Switzerland||7-25 business days|
|Brazil, Russia, Mexico||15-35 business days|
|Other countries||7-25 business days|
|Priority Direct Mail||Austria, Belgium, Denmark, Finland, France, Germany, Greece, Italy, Netherlands, Portugal, Spain, Sweden||7-12 business days|
|United States, United Kingdom||7-12 business days|
|Australia||6-9 business days|
|Japan Direct Mail||Japan||5-8 business days|
|EMS||7-15 business days to worldwide|
|Expedited Shipping||5-8 business days to worldwide|
NOTE: Netherlands Direct Mail has been combined into the Priority Direct Mail. If you are in a European country; simply choose Priority Direct Mail and it will be shipped via Netherlands Direct Mail.
*Expedited shipping can not be used for PO Box addresses
|Shipping From Local Warehouses|
|EU Warehouses||UK: usually 3-6 business days|
Other EU countries: usually 7-10 business days
|US Warehouses||USA: usually 3-6 business days |
Other American countries: usually 7-10 business days
Shipping from your local warehouse is significantly faster. Some charges may apply.
In addition, the transit time depends on where you're located and where your package comes from. If you want to know more information, please contact the customer service. We will settle your problem as soon as possible. Enjoy shopping!
Within 180 days
If there are any product quality problems which are not caused by artificial factors such as dis-assembly, misuse, drops or falls, water damage, un official firmware or software modifications or any others causes of damage, we will cover the actual postage (according to the receipt you provided) only if it cost less than $40 (USD).
If damage occurred such as the display screen is broken then we can not offer warranty service. If you still would like to repair it, you can send the unit back to us. We will help by forwarding the item (if repairable) to the manufacturer for repair. You pay for all the shipping cost and the repair cost in this situation. If there is any other cost incurred during the process, it will be at your expense as well. We will send you a bill to show you the details of all costs before we send the unit back to you.
After 180 days from shipment
Any warranty service for any eBook reader will be rejected after the 180 day period has expired.
DOA (Dead on Arrival) Items
If the product (expect DIY kits) arrived broken you need to contact with us within 3 days from the day you receive the package. Then follow the 3 Day Product Guarantee.
About Unsatisfactory Products
If you are not happy for any reason with your purchase then you can return it within 3 days of receipt for a full refund minus the shipping charges incurred by us or an exchange. You will be required to cover shipping cost both ways if the return is not a result of our error. Please make sure the item you send back to us is in the original packaging and the merchandise is in the same condition as when you received it.
E-Book Reader Problem
If there are E-book reader after-sale problems ,please kindly provide us with proof as below:
We will confirm the photos are valid and solve your problem . If you can not offer us detailed videos or valid photos we can not help to solve your problem.